Technology Background

Support & Maintenance

Operational continuity for your Micros 3700 system

Monitoring

24/7 system monitoring to ensure optimal performance and uptime

• Real-time system health checks
• Performance metrics tracking
• Proactive issue detection

Log Analysis

Comprehensive log review and analysis for troubleshooting

• Error log review
• Transaction log analysis
• Pattern identification

Error Handling

Quick resolution of system errors and exceptions

• Rapid error diagnosis
• Root cause analysis
• Fix implementation

Patch Management

Keep your system up-to-date with the latest patches

• Patch assessment
• Testing in staging
• Scheduled deployment

Remote Support

Fast remote assistance from certified technicians

• Remote desktop access
• Real-time troubleshooting
• Configuration assistance

On-site Support

Physical presence when remote support isn't enough

• Emergency dispatch
• Hardware replacement
• System optimization

SLA Levels

Choose the service level that fits your business needs

Standard

$300

• Business hours support
• 4-hour response time
• Email & phone support
• Monthly system review

Premium

$500

• 24/7 support coverage
• 1-hour response time
• Priority escalation
• Weekly system review

Enterprise

Custom

• Dedicated support team
• 30-minute response time
• Dedicated account manager
• Daily system monitoring

Need Support?

Our expert team is ready to help keep your Micros 3700 system running smoothly